1. Overview
This policy applies to paid EcommerceListing plans purchased through our checkout. All paid-plan purchases are final and non-refundable, except where a refund is required by applicable law.
The Free plan costs nothing and needs no payment method, so it has no refundable charge. This policy forms part of our Terms of Service.
2. Non-refundable payments
We do not refund payments for a first paid purchase, renewal, upgrade, downgrade, or early renewal. This applies even if you decide not to use the service or no longer need the plan.
Unused paid-plan time, listing allowance, AI credits, and other plan features cannot be exchanged for cash, a refund, or account credit.
3. Renewal payments
Renewal payments are non-refundable. Review your selected plan, billing period, and checkout total before completing a purchase.
We do not automatically debit renewals or create a payment mandate. You choose each purchase or renewal. Your paid access ends on its expiry date unless you renew, and an early renewal of the same plan extends that expiry date.
4. Cancel or downgrade a plan
Contact us to change an active paid plan. Cancelling or downgrading does not by itself refund a previous payment. It also does not delete saved listings. After access expires, new listing creation stops until renewal. A separately assigned Free plan includes 5 listing rows and expires after one month. Each size counts as one row; changing plans does not clear usage from the current month.
5. Billing questions
For a question about a completed payment, email ecommercelistingcom@gmail.com from the email address on the account. Include your workspace name, payment reference or receipt number, charge date, and amount so we can locate the payment.
Do not send card numbers, UPI PINs, passwords, or other payment credentials. We may ask for information needed to verify that you control the account or payment.
6. Access after cancellation
Cancelling or downgrading does not create a refund. Your paid access continues until the current plan expiry date, unless we end it earlier under our Terms of Service.
After paid access ends, the workspace returns to the Free plan. A cancellation or downgrade does not delete saved listings.